Washington County Hospital and Clinics recently implemented a Patient Family Advisory Council.
Comprised of patients, family members, staff liaisons and hospital leadership, the council aims to collect feedback from patients and families, incorporate observations and suggestions into the healthcare system’s operations, and enhance customer experience.
“Our vision is to provide quality healthcare that puts people first and we continuously strive to improve patient experience in every way we can,” Todd Patterson, WCHC chief executive officer, said. “One of the best ways to continuously improve is to listen to what our patients and their families have to say.”
The Patient Family Advisory Council will meet quarterly, or as needed, to provide feedback on the delivery of services as well as review recommendations for changes in policy, procedure, facilities and services.
Members have the opportunity during each meeting to share their stories and experiences firsthand, and then work together to brainstorm and discuss potential improvements or solutions.
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